Shipping and Returns Policy

You must notify Cashmere Wax of any incorrect or defective products within three days of receiving your order. Once approved, you must return your order within 21 days of placing your order.  The product must be unopened, unused, and in sellable condition in order to get a full refund. Shipping costs are non-refundable unless the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us to initiate a return.

 

You may cancel an order at any point BEFORE it leaves our warehouse. As soon as it has a tracking number, it cannot be cancelled.

 

Return acceptance is at sole discretion of Cashmere Wax. ALL ORDERS ARE SUBJECT TO A 15% RESTOCKING FEE.  

 

 

 

Orders will usually ship on the same business day if received before 12pm PST.   

 

We ship to anywhere in the United States.

 

Free Standard Shipping for 48 contiguous states only. Please check actual ship charge (if applicable) on checkout page. 

 

If boxes are found to be damaged or missing, it should be noted on delivery receipt before signing. Report any losses or damages to Customer Service. PLEASE ADVISE WITHIN 3 DAYS OF ANY DISCREPANCY.

 

All orders will be shipped to the address that you enter on your order. PLEASE double check to make sure it is correct. Any error in information will result in LOST packages.  Once it leaves our warehouse, we no longer have any control over where your package goes. 

 

If you get a notification of order delivery and do not see your package, you must call the carrier, USPS, UPS, or FedEx. Once it leaves our warehouse we have no control over your package.

 

Cashmere Wax IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. It is your responsibility to make sure you are sending you package somewhere safe.